Refund and Return Policy

At Cepora, we strive to provide you with the best experience. In case you are not fully satisfied with your purchase, our return and refund policy will guide you through the process as per the terms and conditions below:

Important Notes

    • Due to hygiene and safety reasons, perfumes, attars, and fragrances are non-returnable and cannot be accepted for reasons such as “fragrance not liked.” Returns or replacements are only eligible in cases of defective, leakage, damaged, incorrect, or missing products and must be supported with proper evidence, including an unboxing video, clear photos, intact brand tags and labels, and complete original packaging. Damage or issues caused after delivery or due to incorrect application are not covered under this policy.

    • Reactions due to specific sensitivities to a product or ingredient are also excluded. We strongly recommend performing a patch test as advised on each product.

Eligibility for Returns

You may be eligible for a refund or exchange in the following cases:

    1. Damaged Product Delivery:Products that arrive damaged during transit, including cases of leakage or breakage, will be considered for return or replacement after thorough verification. Missing, defective, or incorrect products may also be eligible subject to verification and the applicable return conditions.

    1. Incorrect Product: You received a product that is different from your order.

    1. Size Issues: If the size delivered does not match the size ordered by the customer, the customer may raise a return or replacement request within 2 days of delivery, subject to verification and the applicable return conditions.

Conditions for Returning Products

To return a product, the following conditions must be met:

    1. Products must be returned in their original condition as received, including any bills, tags, or labels.

    1. Products should be unsoiled and in their original form.

    1. Brand packaging should remain intact.

    1. Replacement of a product is subject to its availability on the website at the time of the return request.

Non-Returnable Products

The following products cannot be returned:

    1. Items that have been used, worn, washed, or soiled.

    1. Branded items with a broken seal, unless otherwise compensated.

    1. Products purchased under special promotions, clearance sales, or promotional offers may not be eligible for return unless otherwise specified in the applicable offer terms.

    1. Personalized or customized products.

Refund Policy

    1. Return requests must be initiated within 2 days of delivery.

    1. An unboxing video of the product in its original packaging is mandatory for claims related to missing items, leakage, breakage, damage, or incorrect products. Claims submitted without the required unboxing video may not be eligible for refund or replacement.

    1. If the package appears tampered, severely damaged, or defective at the time of delivery, we recommend refusing the delivery and immediately contacting our customer support team at +91 9899891999.

    1. Cepora is not responsible for any damage, leakage, or other issues caused after successful delivery of the product due to mishandling, improper storage, or incorrect use/application by the customer.

    1. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

    1. Refunds will only be issued after the returned product passes inspection.

    1. Refunds are processed within 14-15 business daysand credited to the original payment method.

Cancellation Policy

    1. Orders can be cancelled within 12 hours of placing the order. Cancellation requests received after 12 hours may not be accepted.

    1. After dispatch, a 2% payment gateway charge may be deducted from the eligible refund amount for order cancellations, where applicable. Any applicable logistics or shipping charges may also be deducted from the refund amount.

    1. Refunds for eligible prepaid orders will be credited to the original payment method within 14-15 business days after the cancellation is approved.

    1. Cepora reserves the right to cancel an order in cases of pricing errors, stock unavailability, technical issues, or other unforeseen circumstances. In such cases, any eligible refund will be processed to the original payment method.

Frequently Asked Questions (FAQs)

Q1: How long does it take to receive a refund after cancellation/refund acceptance?

    • Refunds for eligible prepaid orders will be credited to the original payment method within 14-15 business days after the cancellation or refund is approved. COD (Cash on Delivery) is currently not available.

Q2: Does the policy cover opened or used products?

    • No. The policy does not cover opened, used, worn, washed, or soiled products. Claims for eligible issues such as leakage, breakage, damage, defective, incorrect, or missing products may be considered subject to verification and the applicable return conditions.

Q3: How can I cancel an order placed by mistake?

    • Orders can be cancelled within 12 hours of placing the order. Customers may request cancellation through the order confirmation page or contact our customer support team at +91 9899891999 or email us at sales@kuberessentials.com